Frequently asked questions

Online tickets

• I have not received my tickets. What should I do?

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  You have not received your tickets?
  First of all, we kindly invite you to check your junk mail (spam), they may have ended up there.
  Didn't find them in your spam?  In order to help you further, we invite you to complete the form below.
  Form to be completed: *surname,*first name, order number, *order date, *date of visit, *e-mail address with which the order was placed, *telephone No., *GDPR notice
  If you have any further questions, please check our FAQ where you will find many answers.

• I made a mistake during my purchase…

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  Did you make a mistake when you purchased?  In order to help you further, we invite you to complete the form below.
  Form to be completed: *surname,*first name, order number, *order date, *e-mail address with which the order was placed, *telephone No., *GDPR notice
  If you have any further questions, please check our FAQ where you will find many answers.