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Frequently asked questions

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Tickets and memberships

  • What advantages do season pass holders enjoy?
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    As a season pass holder, you benefit from many advantages.  You will find them in article 4 "Discounts and benefits" of the pass regulations.
    If you have any further questions, please consult our FAQ where you will find many answers.

  • I work for a partner park. How can I get my discount?
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    As an employee of another park, you can enjoy your advantage at the park's ticket booth.
    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • I am a partner park season pass holder. How can I get my discount?
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    As a season pass holder for another park, you can make use of your advantage at the park's ticket office.
    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • Which payment methods can I use in the park?
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    Below is an overview of the payment methods accepted at Walibi Belgium and Aqualibi:

    • Bancontact, Visa Pay, Visa, Mastercard, French debit card (carte bleue), American Express
    • Meal voucher Sodexo, Edenred, Monizze (in the restaurants)
    • Compliments Edenred Tickets (for entrance tickets and in shops)
    • Cadeau Pass Sodexo (for entrance tickets and in shops)
    • French ANCV cheques (for entrance tickets)
    • Discount vouchers from Attraction & Tourism (for entrance tickets)
    • Sport & Culture Edenred (for entrance tickets)
    • Cadeau Pass Monizze (for entrance tickets and in shops)
    • Shopping Pass (in shops)

    No other payment methods are accepted.

  • How do I receive my season pass?
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    From April to October, it is not necessary to book your visit to Walibi unless otherwise mentioned by the promotional partner.
    During the Halloween period, pass holders and holders of a non-dated ticket must book their visit through the dedicated platform available on our website. 
    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • As an individual customer, I'd like to receive an invoice
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    Would you like to receive an invoice for your online purchase?
    In order to help you, we kindly invite you to complete the form below.
    Form to be completed: *surname,*first name, company's name, * address, *zip code+town, *country, *e-mail address, VAT No., order number, *telephone No., *GDPR notice
    If you have any further questions, please check our FAQ where you will find many answers.

  • How much does an entrance ticket cost?
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    For information about entrance fees, please visit our page.
    If you have any other questions, please consult our FAQ where you will find many answers.

  • How can I get my discount with the pass Visit Wallonia?
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    You will receive a 10% discount on the adult entrance fee displayed at the park's ticket booths on presentation of your Pass Visit Wallonia.
    This discount is not valid online and cannot be combined with other promotions.
    For more information, please check the website of Visit Wallonia.
    If you have any further questions, we invite you to check out our FAQ where you will find many answers.

  • How much does parking cost?
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    The price of parking is 13 EUR/vehicle (promotional offer: 11 EUR if you buy it before 3 pm). Season pass holders have the possibility to get a Parking Pass (valid for one year) for 40 EUR. For information about this pass, please consult article 3 of the pass regulations.
    Parking tickets and parking passes can be purchased at the ticket booths at the park entrance.
    If you have any further questions, please consult our FAQ where you will find many answers.

  • I already have a ticket. Do I need to book a visit date?
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    It is currently not necessary to book your visit to Aqualibi.
    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • I have lost/forgotten my season pass. What should I do?
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    In case your pass is lost/stolen or in case you forgot it, you can get a duplicate for EUR 10 by presenting your ID card at the pass production office or at the Aqualibi reception desk.

  • How can I get the discount when renewing my season pass?
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    The renewal offer only applies to subscriptions purchased between 23/11/2021 and 30/09/2022.
    As a loyal passholder, you will receive a 20% discount on the rate that is applicable when you renew your pass during the 2023 season. You can choose to keep the same subscription package or switch to a higher/lower package.   This offer cannot be combined with any ongoing promotions and is personal and non-transferable.  The renewal offer is valid two weeks before and up to three weeks after the expiry date of your current pass.  This offer is only valid at the park entrance and at the Aqualibi reception.   

  • I enjoy a discount thanks to my Teacher's Card…
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    We offer teachers the possibility of a free ticket for Walibi, Aqualibi, Bellewaerde and Bellewaerde Aquapark and a 25% discount on 4 entrance tickets (on the adult rate) for 4 accompanying persons.
    To benefit from this advantage, please enter your card number on our dedicated website.
    Please note: the promotional code can only be used once to order a maximum of one free ticket and four additional tickets with the 25% discount.  You must order all your tickets at the same time and make sure to add the free ticket to your shopping cart.
    Once you have ordered your tickets, you can go to the park with your e-tickets; you don't have to go through the ticket booth anymore.
    If you have any further questions, we invite you to check out our FAQ where you will find many answers.

  • How can I get my tickets with 365 passport?
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    As stated on the 365.be website, you can benefit from free access for two people to Walibi/Aqualibi.  We invite you to visit our website and to enter the unique code printed on your 365 passport.  Your tickets will be sent to you by e-mail to the address you have entered. Bring your entry tickets, your 365 passport and your identity card with you when visiting the park.
    This advantage can be used once a year for each park.
    If you have any further questions, we invite you to consult our FAQ where you will find many answers.